Hi. This is Gerald, service manager here at Simple Office Solutions in Santa Rosa, California.

Today I’m going to be discussing how to identify the difference between lines on your copies and just a dot. So, if you look at the original, there’s no dot here where it says customer, and of course, my copy’s showing that. The best way, of course, is to just open up the document feeder here and just shine a flashlight at an angle, and typically you’ll see some sort of an obstruction.

This one’s a black, and then, of course, we have a little white dot right here. Both of those are going to cause copy quality issues and it’s really easy to clean with a little bit of Windex or a little bit of rubbing alcohol. If you have any questions or comments, please leave them below.