Hi. My name’s Gerald, service manager here at Simple Office Solutions in Santa Rosa, California.

Today, we’re going to be discussing how to remove lines from your copies. Now typically, lines are going to be happening when you use the document feeder. So if you are experiencing lines through the document feeder, the best way to identify them is to place the document right in the middle of the glass, and chances are that line is going to show right where the obstruction is. Now if you use a flashlight at an angle, you can usually see it if it’s not too obvious. Lines are usually caused by a document passing this slit glass here, so if you can imagine there’s an obstruction here, as the paper passes by that obstruction is going to make the copier think that there’s a continuous line. If you have any further comments or questions, please do so below. Thank you.